Tips for users

Data privacy statement and liability disclaimer

The Competence Centre for Innovative Procurement (KOINNO) takes the protection of your personal data very seriously. We want you to know what data we collect, when we collect it, and how we use it. We have taken technical and organisational measures to ensure that both we as well as external service providers comply with the provisions governing data protection.

KOINNO uses a web tracking tool to obtain anonymous data about user visits to our websites. This data can be used to produce user profiles under a pseudonym. The cookies placed on your computer are solely used to draw conclusions about the user patterns on KOINNO websites and to regularly review the information service we provide to users. No personal data is retained or passed on to third parties.

Personal data

Personal data is information that can be used to identify you. This includes such information as your name, e-mail address, postal address and telephone number.
It does not include information that is not related to your identity (such as the number of site users). In general, you can use our online services without disclosing your identity.

If you order informational materials or brochures, subscribe to newsletters, or register for a forum or database operated by KOINNO, we will ask for your name and other personal data. You are free to decide whether or not to provide this information. By entering your details, you agree to them being used for the relevant purpose. We store this data on secure servers in Germany. Only a very limited number of specially authorised individuals – who are involved with the technical, commercial or editorial management of the servers – have access to these data.

We only store your data for the period of time that its use is required for the relevant purpose. For example, your details will be deleted if you unsubscribe from a newsletter or once we have sent you informational material.

Each time our servers are accessed, data is stored for statistical and security purposes. The recorded data is solely used to improve our Internet service and not analysed in a way that is traced back to you. In cases of serious violations of our terms of use and in cases of unauthorised access or attempted access to our servers, we reserve the right to make use of certain data sets for the purpose of locating personal data.  

Disclosure of data to third parties

When you order informational materials from our website, your personal data is used only by KOINNO and the companies commissioned to distribute the material. We will not transmit your data to third parties without your express consent. If required by law or court decision, we will transmit your data to authorities authorised to receive such information.

Protection of minors

Children and persons under 18 years of age should not transmit any personal data to us without the consent of their parents or legal guardians. We do not request or collect personal data from children and do not transmit these data to third parties.


We have exercised the greatest possible care in compiling and activating the contents of this website and the special websites associated with it. Nevertheless, processing errors cannot be ruled out. Please submit comments and corrections here: Despite the care we exercise in operating our online services, we assume no liability for the accuracy, completeness or current validity of these websites. KOINNO assumes no liability whatsoever for damages or consequences that may result from the direct or indirect use of the content provided.

As content provider, KOINNO is responsible under general legislation for the proprietary content that it makes available for use. This proprietary content is to be distinguished from external links to content made available by other providers. This third-party content does not originate from KOINNO, and it is not possible for KOINNO to influence the content of third-party websites. The content of third-party websites to which we provide links does not necessarily reflect the views of KOINNO but rather serves to provide information and additional context. KOINNO assumes no liability for the third-party content to which it provides links as described above. The responsibility for this third-party content lies solely with the respective content provider.

Use of cookies

Small text files known as "cookies" are saved by your browser when you use KOINNO's Internet service.

In order to accept cookies, please proceed as follows:

  • Mozilla Firefox: Tools/Options/Privacy/in "Remember history" select the option "Use custom settings for history" in the dropdown menu and accept cookies.
  • Internet Explorer: Tools/Internet options/Security/ under Options move the slide bar down to permit all cookies.
  • Opera: Tools/Settings/Preferences/Advanced/Accept cookies
  • Google Chrome: Customise and control Google Chrome/Settings/Show advanced settings/Content settings...
  • Mozilla Firefox: Click on the menu item "View", then "Zoom", there you can increase or reduce the size of the font in graduated steps.

Browser compatibility and screen resolution

Our Internet pages can be viewed with all standard browsers (Internet Explorer, Firefox, Opera). Using older browser versions can lead to graphic anomalies.

The latest versions of browsers can be downloaded from the Internet here:

Changing the font size

Sie haben die Möglichkeit die Schriftgröße individuell nach Ihren Sehgewohnheiten im Browser zu konfigurieren.

You can change the font size individually in the browser to suit your viewing habits.

  • Mozilla Firefox: Click on the menu item "View", then "Zoom", there you can increase or reduce the size of the font in graduated steps.
  • Internet Explorer: Click on the menu item "View", then "Font size" and then select the desired size from the five possibilities.
  • Opera: Move the slide bar at the bottom right of the browser window to choose your preferred zoom factor.
  • Google Chrome: Customise and control Google Chrome/select the preferred zoom level under the "Zoom" item.

Download help for PDF attachments

You will require a PDF reader in order to view PDF documents. These programmes allow you to read and print PDF files. For information on free-to-download PDF readers, please click here.

Viewing and downloading PDF files

If you have a PDF reader installed, you can view PDF files directly in your browser simply by clicking on the desired file.

If your Internet browser does not support the software or if you want to save the document directly to your hard drive, right click the document (for Windows) or press the key for longer (for Macintosh) and select "Save target as ..." from the context menu. Then select where you would like to save it on your computer.

Internet site search help

For a quick and easy way to search the site for terms, please use the quick search form at the top right of each page. When you enter your search term, existing results are suggested from frequently requested content. Clicking on one of these suggestions will take you directly to the related content.

The search results are listed in a table and sorted by relevance as standard.

Questions and suggestions

You can send your questions and suggestions concerning the Competence Centre for Innovative Procurement website at any time by e-mail to